terms of trade

These Terms and Conditions are valid for purchases in this online store sportideal.cz and are intended for the end customer.

Business partners are covered by the terms and conditions agreed in individual negotiations.

The terms and conditions are governed by:

• Civil Code No. 89/2012 Coll.
• Commercial Code No. 513/1991
• Consumer Protection Act No 634/1992
• Law No 367/2000
• Act on the Protection of Personal Data No. 101/2000 as amended and regulations valid for the Czech Republic

seller: Sport Ideal spol.s.r.o., Vietnamská 6,160 00 Praha 6, ID:27118185, ID: CZ27118185, registered in the Commercial Register of the Municipal Court in Prague, Section C, insert 97613

phone: + 420 774 306 521, e-mail: sport.ideal@quick.cz

buyer: by his free decision (pressing the "confirm" button) and taking over the consignment from the carrier or personally entering into a business relationship with the seller. By submitting the order, the buyer confirms that he has become acquainted and agrees to these terms and conditions.

order confirmation: After submitting the order, the buyer receives an automatic response about the successful receipt. This is followed by confirmation of the order by the seller to the e-mail address given by the buyer or, exceptionally, by telephone. By confirming the order by the seller, a purchase contract is created.

We have been engaged in wholesale distribution since 1992, i.e. one of the longest operating companies on the market in the Czech Republic. We handle all orders immediately. We regularly have the goods displayed in the e-shop in stock.

However, exceptions to this rule are possible and are then immediately communicated with the buyer. In the event of possible delay, the buyer is informed in a timely manner, familiar with the estimated delivery time and has the possibility to cancel or modify his order, etc.

EET RECORDS:

EET records are subject only to cash payments.

PROCEDURE FOR COMPLAINTS

The goods can be claimed according to generally applicable legal standards.

For food products for special purpose-dietary supplements, a guarantee is provided for the duration of their minimum shelf life (indicated on the packaging). The dietary supplements supplied must have a sufficient shelf life. If the product is not fresh in stock and the minimum shelf life is less than 3 months, the buyer is asked for his consent in advance and the goods are offered at a discount.

If the shipment is damaged, we recommend that you do not take over the shipment. If damage occurs during the transport of goods, the carrier is responsible for it. By taking over a damaged shipment, you are exposed to possible problems when making a complaint or withdrawing from the contract. The buyer is obliged to inspect, inspect and, if necessary, contact the seller without delay (max. within 3 days).

In case of detection of defects, the buyer is obliged to report these defects immediately by e-mail: sport.ideal@quick.cz or by phone at +420 774 306 521. The phone is served from 9.00 a.m. to 5 p.m. Monday-Friday.

The seller is not liable for damage caused by improper consumption of dietary supplements with possible impact on health condition, damage caused by improper storage, force majeure and improper handling. In our wholesale, we sell only goods with complete documentation of the state administration.

The seller will settle the complaint without undue delay or report on the progress of the complaint.

Withdrawal from the purchase contract

According to No. 367/2000, the buyer has the right to withdraw from the purchase contract without giving reasons within 14 days from the date of receipt of the goods.

Procedure for returning goods and refunding the purchase price

Only goods undamaged, unused, in their original, original packaging, without signs of use or damage with all accessories (e.g. free promotional product), with proof of purchase can be returned. For transport, the returned goods must be well packed to prevent further damage. The written justification attached to the complaint is necessary for its handling.

The goods can be returned in person or sent by registered mail. NOT ON CASH ON DELIVERY. CASH ON DELIVERY WILL NOT BE TAKEN OVER.

Address for return by shipment: Sport Ideal s.r.o. V Kněžívce 204,252 67 Tuchoměřice

Personal return address: Vietnamese 6, 160 00 Prague 6

(only in the time of 12.30-16.30, preferably by personal agreement)

Refund of purchase price:

After receiving and checking the returned shipment, the seller will issue a credit memo in 2 copies, which he will send to the specified address of the buyer. The buyer signs the credit memo and sends 1 copy back. At the same time, it shall legibly enter the bank account number or address to which the purchase price is to be sent by bill. The price for sending a post is CZK 30. Another option is to return the purchase price in person at the seller's address by prior arrangement. The seller is obliged to return the purchase price immediately, but no later than 30 days after receiving the credit memo. Shipping costs (postage) are at the expense of the buyer.

PRIVACY

Pursuant to Act No. 101/2000 Coll. Act on the Protection of Personal Data as amended and other legal regulations in force in the Czech Republic.

The seller processes personal data about the buyer for the purpose of fulfilling the rights and obligations under the purchase contract. By his free decision (pressing the "confirm" button), the Buyer makes it clear that he is aware of the above facts and agrees to the processing of personal data only for the purposes of this one-time business contract (transaction).

We ask you to give your consent to use your email address, which we undertake to use exclusively for the occasional sending of our advantageous offers (newsletters). To show your consent, select the check box when ordering. This consent may be withdrawn at any time.

WHAT PERSONAL DATA WE PROCESS

Purpose of processing, scope of personal data and legal basis for processing

The Buyer acknowledges that for the purpose of concluding the purchase contract, its subsequent performance (processing of the order, ensuring the removal and delivery of the goods) and possible resolution of rights from defective performance (complaints), the controller will process and store it in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, general data protection regulation (GDPR), its personal data to the following extent: name, surname, address, e-mail and telephone number, optional name of the company.

The legal basis for the processing of personal data shall be in accordance with Article 6(1) of the Basic Regulation. In this article, it is not the first time that the commission has b) GDPR performance of a contract to which the buyer is a party.

Categories of recipients/recipients of personal data

The Controller undertakes not to provide the buyer's personal data to entities other than the following processors:

a) to the contracting carrier chosen by the buyer in the order form, for the purpose of delivering the goods, the list of carriers is available here, the data being provided to the following extent: first name, surname, address, e-mail, telephone number;

b) providing e-shop services and other services in connection with the operation of the e-shop, providing marketing services. The controller does not intend to transfer personal data to a third country (a non-EU country) or an international organisation.

Services operated, providing marketing and support services:

Heureka - records purchase conversions and email for the "Verified by Customers" service - by the Heureka.cz portal operator in order to generate and send questionnaires of satisfaction with the purchase within the Customer Verified program in which the online store is involved. In this case, the legal basis for processing is in accordance with Article 6(1) of the Basic Regulation. In this article, it is not the first time that the commission has f) GDPR legitimate interest of the administrator, which consists in determining the buyer's satisfaction with the purchase with the administrator. The sending of questionnaires applies to all buyers who have not refused to send commercial communications within the meaning of § 7 para. It is implemented after each purchase on the online store. The operator of Heureka.cz portal is entitled to use the submitted e-mail address solely for the purpose of generating and sending a satisfaction questionnaire within the meaning of the Conditions of the Verified program by customers available here: sluzby.heureka.cz/napoveda/podminky-a-dulezite-dokumenty/. The buyer may object to the sending of e-mail questionnaires under the Verified Customers program at any time by rejecting additional questionnaires by using the link in the questionnaire e-mail. In the event of an objection, the questionnaire will no longer be sent to the buyer.

Zboží.cz - records purchase conversions and email

Sklik - records cookies, website usage, purchase conversions

Save time

Personal data will be stored by the controller for the period necessary for the performance of the contract (order processing, removal and delivery of the goods) and for the period of the statutory warranty (24 months from receipt of the goods) or for the duration of the contractual guarantee provided.

The Buyer acknowledges that the Controller is obliged under Section 31 of the Accounting Act (No. 593/1991 Coll.) to keep accounting documents and accounting records (invoices) for a period of 5 years starting at the end of the accounting period to which they relate (that is, if you purchase goods during 2018, the invoice must be retained until the end of 2023). The administrator is also obliged to keep the invoice for 3 years from the end of the tax period in which the tax liability related to the invoice arose (that is, if you purchase goods during 2018, the invoice must be retained for tax purposes until the end of 2021). The invoice contains the following personal information: first name, surname, address, e-mail and phone number, optional company name.

For VAT payers

The Buyer also acknowledges that the Controller is obliged under Section 35 of the Value Added Tax Act (No. 235/2004 Coll.), to keep tax documents for a period of 10 years from the end of the tax period in which the transaction took place (that is, if you purchase goods during 2018, the invoice must be kept until the end of 2028). The tax document contains the following personal data: first name, surname, address, e-mail and phone number, company name.

Buyer's rights in relation to personal data

The Buyer further acknowledges that under Articles 15 to 21 gdpr he has the right to:

(a) access to personal data consisting of the right to obtain confirmation from the controller as to whether or not personal data relating to him or her are being processed and, if so, the right to access such personal data and the information defined in Article 15 gdpr;

b) the rectification of inaccurate personal data concerning him, taking into account the purposes of the processing, the buyer has the right to complete incomplete personal data, including by providing an additional statement pursuant to Article 16 gdpr;

(c) for erasure (the "right to be forgotten"), which consists in the controller erasing without undue delay the personal data relating to the buyer as soon as they are no longer needed for the purpose of fulfilling the contract, unless another legal ground is given for their further processing;

d) to restrict the processing of personal data in cases defined by Article 18 gdpr;

e) data portability under the conditions of Article 20 gdpr;

f) object to the processing of personal data pursuant to Article 21 gdpr.

The controller shall provide the buyer, upon request, with information on the measures taken in any case no later than one month after receipt of the request.

In case of doubts about the processing of personal data, the buyer has the right to contact the Office for Personal Data Protection, which is the supervisory authority in this area, and to lodge a complaint with him.

FINAL PROVISIONS

The rights and obligations of the participants in the contract are governed by generally binding legal regulations of the Civil and Commercial Code, as well as all articles of these Terms and Conditions, where we try to apply these regulations in a simplified way for our specific purposes.